Error Message: iPhone Doesn’t Accept the Apple ID Password

There are many reasons why your iOS device will reject a password, from typing mistakes to problems with Apple. How do you quickly fix it?

If your iPhone or iPad keeps asking for the password but you've used it successfully before on this device, then there's one answer: “turning it off and on again.”

Specifically, logging out of your account and then logging in again. How you log out depends on what you have been trying to do.

App Store Login Problems

If you were trying to purchase an app (or download a free one), then log out of the App Store (tap your Apple ID in Settings > iTunes and App Store).

iTunes Login Problems

If you were trying to purchase music or a movie, then log out of iTunes (tap your Apple ID in Settings > iTunes and App Store).

iCloud Data Login Problems

If it seems like Apple was asking for a password that might be related to iCloud data (photos, calendars, iCloud Drive), then instead try shutting down your iPhone (press and hold the sleep/wake button until you see the slider). Then restart the phone.

If you’re looking for a quick fix, do not log out of your iCloud account. Doing so will force you to decide whether or not to keep all the iCloud data on your phone, and both answers may create problems. If you choose to delete the data from your phone you can always download it from iCloud again (after all, an iPhone without data isn't too useful), but it can take a while to put all that data back on your phone.

And if you choose to keep the data on your phone when you log out of iCloud, you could be setting yourself up for sync problems later.

In short, don't log out of iCloud when you're looking for a quick fix.

Don't Ask Why It Works

Did that fix the problem? Great! Move on and don’t ask why. Occasional login problems are nothing to worry about.

Error Message: iCloud Storage Is Full

The more you use your phone, the more you fill your iCloud Storage with photos, backups, and other data. And since Apple currently offers a paltry 5 GB of iCloud Storage free with each account, it’s easy to fill that up.

You have two choices: reduce the amount of data you put into iCloud Storage or buy more space from Apple.

Buy More iCloud Storage

If you haven’t done so already, I recommend you purchase more space. Currently in the United States, $0.99 per month will upgrade your storage to 50 GB. If you need even more space, Apple offers two larger iCloud Storage upgrades.

If you purchased extra storage space before September 16, 2015, you may have a yearly plan that gives you less than 50 GB but more than the free 5 GB. These are no longer offered by Apple, so if you switch to a cheaper monthly plan, you will not be able to return to a yearly plan. For most people, switching will get you more storage for less money.

It’s easy to buy more iCloud storage (adding or changing plans). You can purchase iCloud Storage plans on your iOS device in the Settings app (see Settings > iCloud > Storage) or on your Mac from the iCloud pane in System Preferences. Apple’s instructions for purchasing more iCloud storage also explain how to do this on older iOS versions and Windows.

Reduce Your Data

If instead you decide to reduce the amount of data you put into iCloud Storage, Apple explains how to see what's eating your space and how to make more space. Videos and photos are likely culprits, but backups of discarded devices are worth looking for, too.

References: Apple Support Articles

iCloud storage plans and pricing
https://support.apple.com/en-us/HT201238

iCloud storage upgrades and downgrades
https://support.apple.com/en-us/HT201318

Manage your iCloud storage
https://support.apple.com/en-us/HT204247